In the past EE’s customer service has been based overseas, something which many of EE’s customers have been displeased about, and have often complained about.
In an effort to provide a better service to their customers, EE has today announced that they will be onshoring its customer service division.
EE’s CEO Marc Allera explained:
“We’re bringing 100% of our EE customer service calls back to the UK and Ireland. We’ve already seen a major boost in customer satisfaction by creating 1,400 new service jobs here since 2014. Now we’re creating 600 additional jobs to handle all EE customer service calls in the UK and Ireland by the end of this year, providing the best possible experience for our customers.”
As part of this, EE will create a total of 600 new jobs for customer service workers within the UK and Ireland, 100 which will be within Merthyr, North Tyneside, Plymouth and Ireland by the end of June 2016.
The remaining 500 jobs will be created to provide service for EE Pay as You Go and Home customers, and will be announced “throughout the second half of 2016” according to EE.
This is in effort to boost customer satisfaction and cut customer complaints over the next few years.
EE has already cut complaints and “boosted customer satisfaction” by 50% through and onshoring programme that they have made since 2014.
This further investment will reportedly “provide the best possible service for EE customers, and supports EE’s commitment to becoming number one mobile operator for customer service in the UK.”