EE announced today that it will be refunding more than £1 million to customers in the UK after what the company says was an error on the amount of VAT that a select number of customers where charged.
This overcharging took place between October 2012 and October 2014, affecting around 0.5 percent of their total customers according to EE.
The company says that each individual effected customer will receive a refund of between £2 and £80 to all those affected by their billing system.
Here’s the statement from EE spokesperson David Nieberg:
“Due to a configuration error in our billing system, made following a system change, a small number of customers were wrongly charged VAT on the Data Roaming bundle outside of Europe.”
“EE text message Customers who travelled outside the EU between October 2012 and October 2014 were overcharged”
“This was a mistake, and we are now refunding these charges and contacting affected customers to apologise for the error.”
Recently the company also revealed that they have 7,7 million 4G customers and 28 million total customers.