If you are with GiffGaff, the budget network here in the UK you may have experienced some problems with service today, which is never really acceptable for any network, but GiffGaff have released their own statement explaining the situation promising to make it up to any and all customers affected by the loss of service:
You may have experienced loss of service today (Friday 16th March), we’re sorry for the inconvenience this may have caused you.
This was due to a burst water pipe which took out the power at one of our 3rd party suppliers. Engineers have been working on this and have put a fix in place which we are now monitoring for stability. During the period where service is restored you may notice that your service is intermittent.
We’re continuing to work on this issue and regular updates will be provided in the community Noticeboard. Additional information is also available via our Blog where our CEO Mike Fairman has popped up a quick update.Once we are sure that full and stable service has been restored for all members we will look at ways to make it up to you.
Again, sorry for the inconvenience.
The giffgaff team
What do you think? Did you have a problem with GiffGaff’s service today?