A big problem with buying games digitally is that there’s no easy way to return them after you have found out that they aren’t what you thought they might be, I’ve personally had this problem a few times.
This comes with the release of a new feature for their Xbox Insider members that brings self-service refunds to both the Xbox One and the Windows 10 platforms. It was confirmed in a statement that was given to Polygon by Microsoft and was also posted in a screenshot (pictured above) by a Reddit user.
The feature is only in testing right now, so things might change a lot, however, for the time being this new service will allow you to process an automatic refund yourself, without having to phone up or even talk to Microsoft.
It allows you to get a refund for a game or app that you have purchased within the last 12 months but it does come with some caveats.
You can only request a refund if you have played it for less than 2 hours across your accounts and it won’t work for any DLC, season passes, or add-ons.
You can also only make a refund request once you have launched the app/game at least once and waited a day after the app’s/ game’s release date.
Still, it’s a pretty awesome feature.