As you may already know, O2’s network has really been very reliable lately with a number of network disruptions over these last few weeks, the most recent of which left customers without network access for hours without any compensation.
Today the Chief Operating Officer of the company, Derek McManus has announced the networks plans to try to rebuild their customers confidence.
After such a short time since their last outage in July, customers are obviously a bit annoyed with the network, especially when these outages have caused issues within their day-to-day life.
“We will not rest until we have cemented the stability of our network and can deliver the level of service customers have come to expect of us over the last ten years.”
In their blog post Derek described a few steps which they will be taking to try to keep the customers they currently have, the first is to remove the Central User Database provided to them by one of their suppliers, which apparently one of the main reasons for these disruptions, with two different faults in the last few months.
McManus also mentioned that the network will be spending a total of 10 million in order to build out and further improve the network, alongside which they will be up-weighting and re-focusing their service experience team to provide a better customer experience.
I think this apology may just be O2’s little way of trying to hang onto their customers before they all leave for EE’s new 4G network, which I will defiantly be doing when the service launches at the end of this month.
Let me know what you think in the comments below.
Source: O2 News