In the UK we have a tun of services to choose from when choosing broadband, TV or phone packages, so its important to know which ones you should steer clear of, and which you should get the ball rolling with.
Ofcom have today revealed something that might help you through this process with a new report that records the number of complaints it receives per 1,000 customers each month and breaks it down, service by service, showing each service completely level, with no advantages for those with more subscribers.
The first is the table shown above, which shows the number of Landline service complaints per 1,000 customers from October 2010 to June 2012, as you can see the clear loser there is TalkTalk, who are way above the competition the whole time, but it does look like they have improved since 2010, with a 0.63 difference between the two dates.
The least amount of complaints seem to go to Virgin Media, who have achieved a similar number throughout the last few years, which means second and third go to BT and Sky who seem to get around the same complaints, which isn’t surprising as they use the same service.
However when you look at the number of fixed broadband complaints you really get a sense of the state of broadband in the UK, with no service provider really keeping a good score throughout.
As expected, TalkTalk are again the most complained about, but as with the last one, it does seem like they are sorting this out with a 0.36 difference in complaints per 1,000 customers between October 2010 to June 2012.
As I also expected, Sky has come out on top with a low of 0.10 and a high of 0.23 complaints per 1,000 customers, between the years, which means BT and Virgin Media are in the middle, with somewhat, unexpectedly high complaints (well for Virgin Media anyway.)
As the report begins to look into different sectors, we move onto Pay Monthly Mobile Phone complaints, between October 2010 and June 2012 per 1,000 customers as before.
If you take a look at the graph above all of the providers are extremely similar, except for o2, who managed to achieve the least amount of complaints throughout the period, which is probably due to their excellent customer service.
However you may also notice one huge spike in complaints from customers on Orange in Q4 of 2011, I’m not exactly sure why that has happened, but sure it might be due to some kind of service change of outage.
Last up is the Pay TV sector, which as you can probably guess and see, BT are massively losing with a ton of complaints per 1,000 customers compared to Virgin Media, Sky and the Industry Average, in fact they the whole time they receive four times more complaints from BT customers than for any other Pay TV service provider, which is slightly worrying.
Clearly the favorite service of the Nation is Sky, who managed to top out at a time o.o3 complaints per 1,000 customers throughout, behind is the only other company, Virgin Media with 0.07.
What do you think about this? Let us know your service provider and thoughts below.