As part of their global recall of the galaxy Note 7, Samsung has today announced that they are now replacing Note 7 models in the UK.
Although Samsung did stop the initial rollout of the smartphone for a bulk of their customers, there were a few that managed to get the smartphone delivered early.
In order to replace these defective units, Samsung has today launched its Galaxy Note 7 Exchange Programme, which will allow users to exchange their defective Note 7 for a new, and hopefully fixed model.
Samsung says that after a thorough inspection, they are confident that the problem that caused some units to explode on charge, was a battery issue, and they have now resolved that issue completely, including for the new stock that will arrive in the UK this week.
To tell a fixed device from a defective one, any new device will show a green battery icon, instead of a white icon.
Conor Pierce, the Mobile VP at Samsung gave the following statement about it:
“Our absolute priority is the safety of our customers – that’s why we are asking all Galaxy Note 7 customers to act now and exchange today. We would like to apologise to our Note 7 customers for not meeting the standard of product excellence that they have come to expect from Samsung and we sincerely thank them for their understanding and patience.”
“We are confident that by exchanging their existing device for a new Note 7, customers can expect to enjoy a smartphone experience of the very highest quality.”
Samsung says that UK providers and operators should have contacted owners to arrange an exhange by now, however, Samsung’s customer support team is also handling replacements and can be contacted on 0330 7261000.