“Our absolute priority is the safety of our customers – that’s why we are asking all Galaxy Note 7 customers to act now and exchange today. We would like to apologise to our Note 7 customers for not meeting the standard of product excellence that they have come to expect from Samsung and we sincerely thank them for their understanding and patience.”

“We are confident that by exchanging their existing device for a new Note 7, customers can expect to enjoy a smartphone experience of the very highest quality.”

Samsung says that UK providers and operators should have contacted owners to arrange an exhange by now, however, Samsung’s customer support team is also handling replacements and can be contacted on 0330 7261000.