[Update] Samsung has released a statement about the recall to better clarify what happened, and what people from the UK can do specifically about the recall.
Read the statement below:
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue.”
“To date (as of 1 September) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7.”
“For UK customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks. For more information customers need to contact the customer service team on 0330 7261000. ”
“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
[Orignal Story] Samsung has today announced that they have suspended the sales of their recently announced Galaxy Note 7, offering replacements to anyone who has already purchased one due to a defect with the battery.
Samsung has delayed shipments in South Korea this week for extra quality control testing to try to figure this situation out, delaying the upcoming launch of the Note 7 in the UK and issuing a partial recall in the regions where it has already been launched.
If you are interested in what a Samsung Galaxy Note 7 looks like after it has exploded, here’s a video from one YouTuber named Ariel Gonzalez.
This comes after Samsung had found 35 cases of the Note 7 exploding during charging, which is a huge problem for Samsung as they already launched the Note 7 in some markets at the end of August, including South Korea and the US.
Obviously, future launches have now been postponed, including the UK launch which was due to take place today.
As a result of this news, Samsung’s stock plunged by about $7bn over Wednesday and Thursday.
If you have picked up a Samsung Galaxy Note 7 already, then you might be looking for a way out already, and that’s perfectly reasonable. However, as with most recalls, you will be notified if your particular Note 7 has been recalled when the respective recaller is ready.
Samsung has announced that U.S. carriers will release details for the recall process as early as today, but for those countries where it has not yet been released, you will simply have to wait for them to sort out the issue.