[Update] We just received the following statement by email from 123-reg about the issue.

Following your article on 123 Reg, we wanted to provide an update on this situation.  We suffered a technical fault, which has  affected a minority of 123 Reg customers. The fault was limited to 67 servers out of 115,000 (across Europe) and it is important to note that only a selection of customers on the 67 servers affected has been impacted.  We are investigating the restoration of each VPS on a case-by-case basis and are working individually with customers to keep them informed of the website recovery process. We are working as quickly as we can to restore service to normal.

Our VPS product is an unmanaged service and we always recommend that customers implement backups to safeguard against unexpected issues. Customers who had purchased 123 Reg backups can be online now as can those who are using another solution for website backup. If customers restore from their own backups, this will not overwrite our efforts. Additionally, customers who have restored from their own backups are now hosted on new servers. By using new servers, we will ensure that we do not overwrite the previous servers and impact the data recovery process. We are working with Kroll, the leading data recovery specialist to manage the process of restoration.

We would like to extend our apologies to affected customers and assure them that we are doing everything we can to restore their data as quickly as possible. We are keeping customers informed as we restore their websites.

 

[Original Story] If you have your own website and use the 123-reg service for the hosting then you will be sad to know that the UK hosting provider accidentally deleted customers’ websites today.

123-reg hosts a total of 1.7 million sites for around 800,000 customers, however, it is currently unclear how many of these have been affected, but the provider did say that the error was made during maintenance, which resulted “in some data loss for some customers,” according to the hosting provider.

123-reg has started to recover data, however, they have advised customers to recover their own data in order to rebuild their own websites.

Customers that have a local backup of their VPS are advised to rebuild their servers following the instructions in this support article: https://www.123-reg.co.uk/support/answers/How-to-rebuild-your-123-reg-VPS-5130/

A more comprehensive update in regards to the undergoing work on bringing the servers back online will shortly follow.

Obviously, customers from 123-reg are not happy with this, with many reporting that they have not had much communication with the company, and have yet to receive any kind of compensation.

You can read more about the issue, and follow 123-reg’s progress on restoring the servers at the source link.

Source: 123-reg

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