Today the UK-based mobile phone carrier Vodafone announced that they are working to improve their customer service with artificial intelligence.
This is with the launch of their new artificial intelligence chatbot named TOBi, which Vodafone designed to help customers with virtual assistance via the virtual customer service agent.
They will soon be launching it in the My Vodafone app as well as their online store, however, they did not confirm a specific date for the launch just yet. We will update you when they do.
It’s all part of a £2 billion investment from Vodafone into their network and services over the course of 2016-2019, and it has already been piloted with some of Vodafone’s live customers over the last 3 months.
£2 billion investment into Vodafone’s network and services over the period 2016-2019.
Vodafone explained more about it with the following.
Vodafone UK has launched TOBi – the artificial intelligence (AI) chatbot – as an innovative way of offering our customers a quicker web chat service. TOBi, a virtual customer services’ agent, can handle a range of customer queries including device troubleshooting, usage and order tracking amongst many others.
TOBi is already available to some customers through our online web chat service. Later this month messaging will also be available through the My Vodafone app, so customers will be able to speak to advisors whenever they want and while they are on the go.
You can read even more about it at the source link below.